FAQ

 

What types of jewelry do you offer?

We offer a curated selection of unique and handcrafted jewelry pieces, including gemstone necklaces and intricate silver rings. Each item is designed to elevate any outfit and reflect individuality.

How do you ensure the sustainability of your products?

Our focus on sustainability is integral to our brand. We source materials responsibly and prioritize artisanal craftsmanship, ensuring that each piece not only tells a story but also supports ethical practices within the jewelry industry.

Are your jewelry pieces customizable?

While we offer a range of unique designs, customization options may vary by product. Please contact our customer service team for specific inquiries regarding personalization or bespoke requests.

What is the care instruction for your jewelry?

To maintain the quality and longevity of your jewelry, we recommend storing pieces in a dry place, avoiding exposure to harsh chemicals, and cleaning them gently with a soft cloth. Specific care instructions may vary depending on the materials used.

What is your return policy?

We strive for customer satisfaction. If you are not completely satisfied with your purchase, please refer to our return policy for detailed information on how to initiate a return or exchange.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through our designated carrier's website.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on the destination. Please check our shipping policy for more details.

How can I contact customer service?

You can reach our customer service team through the contact form on our website or by emailing us directly. We aim to respond to all inquiries within 24 to 48 hours.